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order
&
shipping

Thank you for visiting PCES online store

Once your order has been placed, you will receive an order confirmation by email within 24 hours. Orders are shipped within 3-5 business days.
*Custom orders, pre-order and made-to-order do not apply.

Worldwide

- Trackable EMS or SF shipping. 

- The shipping fee may differ due to different areas and the weight of parcel, it’ll be calculated at checkout.

- Parcels will be delivered in approximately 10-15 Business days after being shipped.

China/ Hongkong/ Macao

- Trackable SF Express. 

- The shipping fee may differ due to different areas and the weight of parcel, it’ll be calculated at checkout.

- Free shipping on all orders over $300.

*Taiwanese customers, please contact us via Instagram, Facebook message, E-mail or online form if you wish to place an order. We will contact you ASAP and charge it as New Taiwanese Dollar.


Duties & Taxes
- Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. Taxes and import duties may be charged once the delivery reaches its destination country. We have no control over these charges, and cannot tell you what the charge would be, as customs policies vary from country to country.  Please note that customers of their orders are responsible for all shipping costs and any eventual customs charges even if they refuse to accept a parcel due to high import duties or taxes. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

Refund & Return

- We currently do not accept returns and refunds. All products are final sale except a defective or damaged product. In the case of a defective or damaged product, please contact us within 5 days of receiving the parcel. The damaged item will be replaced by a new one. Please notify us at hello@pcesstudio.com, we will provide you with instructions and arrange the exchange.

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